Valentine's Day Information

***Please be advised that updates to card messages and addresses for all Valentine’s Day orders will be processed up until MIDDAY (AEDT) on 13^th February. Any requests received after this time cannot be accommodated and orders will be sent out as received***

Lily’s Florist™: ABN 1783 0858 659.

Customers of Lily’s Florist™ that order flowers from https://lilysflorist.com.au/, or any other subsidiary website, agree to the following terms and conditions. Lily’s Florist™ is entitled to change these terms and conditions at their own discretion. Lily's Florist is the #1 same day flower delivery florist in Australia.

Flower Delivery - snapshot

Lily’s Florist™ represents a hand selected network of skilled Florists Australia wide. Lily's Florist implement a strict membership criteria for our florists. In coming up with strict standards as with the florists we welcome on our team, we can give our clients the guarantee that they get only the best flower products from our store. Our proud florists are equipped with superior skills and experience to deliver the best every time.

Lily’s Florist™ offers a same day flower delivery service throughout Australia (except Sunday's apart from Mother's Day), our standard delivery fee is $16.95. However, this fee may go up dependent on where you want the flowers delivered in relation to where our member florists are located. If extra delivery is required, Lily’s Florist™ will normally cover up to a certain amount, you will be contacted to discuss the extra delivery cost.

Whilst we do not guarantee times for delivery we do attempt to get flowers delivered within a reasonable timeframe. That is, flowers order the day before the delivery date will usually be delivered on the morning of the following day.

Flowers that have businesses as the delivery address will usually be delivered within business hours, up until 5pm. Flowers going to private home addresses may be delivered up until 7pm.

Please be aware that these times may vary if your order falls outside of a regular delivery area, or special occasions like Valentine’s Day, Mother’s Day, or Christmas. On these special occasions extra delivery costs may be incurred.

If you have ordered flowers that are going to lots or rural addresses Lily’s Florist™ cannot guarantee that your flowers will get delivered.

Lily's Florist delivers to every MAJOR town and city in Australia. There will be certain areas that our couriers are not able to deliver to due to regional pricing and availability. In this instance, we will contact you and refund your order in full.

Lily’s Florist™ does not deliver to PO Boxes, or Locked Bag addresses.

Alcohol cannot be ordered without ordering flowers, flowers that have had alcohol ordered with them will not be left with anyone who is under 18 years old.

When the product has been delivered by our trusted courier network, it is then the responsibility of the recipient to care for their products.

Lily’s Florist™ does not guarantee delivery times.

Whilst Lily’s Florist™ does offer same day delivery of flowers to all parts of Australia there are some situations or exceptions where this may not be possible. This may include, but not necessarily limited to the following reasons:

• Lily’s Florist™ has been provided with an incorrect address
• There is nobody at the address the courier believes that there is a risk of theft or damage to the flowers – for example, no shade to leave flowers in
• The recipients contact number is incorrect

Delivery Times – Metropolitan & Large Regional Areas

Lily’s Florist™ offers a same day delivery flower service Monday to Saturday. If you order flowers before 2pm, Monday to Friday, the day you want them delivered (except Saturday), Lily’s Florist™ guarantees that your flowers will be delivered before 5pm to a business address, and 6pm to a private residence. If you order flowers for same day delivery, for a Saturday, your order must be in before 10am on the Saturday you want them delivered. Any flower ordered after this time will be delivered as soon as possible the following Monday.

Country – mainly rural areas

Lily’s Florist™ cannot guarantee orders will be delivered, same day, to rural areas. Those flower orders that cannot be delivered same day, will be delivered the following day.

Exclusion Areas - that is - we do not deliver flowers to: When you are at the product level, our system will prompt you to enter the delivery address of the recipient. If this address is a delivery you will be able to proceed. If it is not a delivery area, you will not be able to.

We have done our best to list all the non-delivery towns. If you are trying to send flowers to a non-delivery town/area you will be notified when trying to add the product to the shopping cart.

Extra delivery charges will apply or exceptions to same day delivery when:

• A delivery for flowers falls out of our usual network of florists
• Our couriers have attempted to deliver flowers but were not able to leave them, or the wrong address was given by the sender, ending up with a second delivery
• Incomplete or incorrect recipients number was given
• Our courier deems that there is a security risk to leaving flowers, be it animals, no shade, or theft

Extra Delivery Charges

Unfortunately some locations may require extra delivery charges. Whilst we will contribute some additional delivery on your behalf, if the amount goes above our threshold you may be contacted to see if you are happy to proceed and cover the additional delivery charges. At that time, if you don’t wish to contribute, you have the option of cancelling the order without penalty.

Extra Value Charges

Some of our florists, due to their location, charge above our minimum prices. Whilst we will contribute some of the additional value required to meet their costs, if the amount required goes above our threshold you may be contacted to see if you are happy to pay any outstanding value. At this time, if you do not wish to contribute any further monies you do have the option of cancelling without penalty. 

Confirmation Of Order

Once an order has been placed with Lily’s Florist™ it is the responsibility of the customer to ensure the details given are correct, this can be done with the order confirmation email sent, or by logging into your account. This order confirmation also becomes a tax invoice.

Order Cancellations & Changes

We recognise that unforeseen circumstances can arise, necessitating the cancellation of an order prior to its delivery. Before proceeding with such cancellation, we encourage you to contemplate if the order might be delivered on a different date or to a substitute address, as we are willing to make these adjustments to ensure the order is successfully delivered. If these alternatives are not feasible, you are permitted to cancel the order on or before your specified delivery date, under the subsequent terms:

1. Orders yet to be prepared by our partner florists are subject to cancellation, with a $15 cancellation fee applied.

2. Orders prepared but not dispatched from our partner florists store can be cancelled, subject to a wastage fee (30% of the flower value) plus additional handling fees.

3. Orders that have been dispatched with couriers are not eligible for cancellation.

Should Lily’s Florist find it necessary to cancel the order due to our inability to deliver on your selected date, you will be fully reimbursed for the cost of the order.

Payment Options

We accept payment by Visa, Mastercard, American Express & PayPal

Lily’s Florist™ requires that customers pay a reasonable surcharge for paying with credit cards and PayPal. Those surcharges are as follows:

• Visa 1%
• Mastercard 1%
• American Express 3%
• PayPal 1.5%

Thee surcharges are also viewable during the purchase process.

Substitution Policy

Flowers:

All our flower bunches, arrangements, sheaths, and wreaths are individually crafted from the freshest flowers available in Australia. While we always strive to ensure that flowers are accurately represented in our photographs, from season to season and subject to availability, we may be required to substitute one or more flowers for a variety of equal or greater quality, appearance and value.

Extras:

Extras (for example vase, teddy bear and chocolate) images are for display purposes only. Extras will depend on supply and may not be exactly as the picture.

Satisfaction Guarantee

Lily's Florist is proud of our reputation for freshness and quality. However, sometimes the life of your flowers can be shortened for reasons over which we have no control. These include things like grower production, extremely high weather temperatures, transportation issues and so on. Therefore, if your flowers wilt within 24 hours of delivery, and you’ve looked after them according to the care instructions please contact us and we will investigate the situation for you immediately. If it is deemed that the flowers did not last as long as reasonably expected or that the incorrect flowers had been sent, then we will arrange for replacement flowers to be sent as soon as possible with our sincere apologies and compliments. By ordering on this website you are accepting these conditions.

Time Frame For Complaints

For any issues related to your flower order, including complaints, inquiries, or concerns, please ensure they are reported within 24 hours of delivery for prompt resolution. Additionally, all complaints should be supported with photographic evidence. This should encompass close-up shots as well as an overall view of the flower arrangement.

Non-Delivery

Non delivery complaints must be received within 1 month of the delivery date.

Need to know more? Visit our Customer FAQ page.