Customers of Lily’s Florist™ that order flowers from www.lilysflorist.com.au, or any other subsidiary website, agree to the following terms and conditions. Lily’s Florist™ is entitled to change these terms and conditions at their own discretion.
Flower Delivery - snapshot
Lily’s Florist™ offers a same day flower delivery service throughout Australia, our standard delivery fee is $12. However, this fee may go up dependent on where you want the flowers delivered in relation to where our member florists are located. If extra delivery is required, Lily’s Florist™ will normally cover up to a certain amount, you will be contacted to discuss the extra delivery cost.
Whilst we do not guarantee times for delivery we do attempt to get flowers delivered within a reasonable timeframe. That is, flowers order the day before the delivery date will usually be delivered on the morning of the following day.
Flowers that have businesses as the delivery address will usually be delivered within business hours, up until 5pm. Flowers going to private home addresses may be delivered up until 6pm.
Please be aware that these times may vary of your order falls outside of a regular delivery area, or special occasions like Valentine’s Day, Mother’s Day, or Christmas. On these special occasions extra delivery costs may be incurred.
If you have ordered flowers that are going to lots or rural addresses Lily’s Florist™ cannot guarantee that your flowers will get delivered.
Lily’s Florist™ does not deliver to PO Boxes, or Locked Bag addresses.
Alcohol cannot me order without ordering flowers, flowers that have had alcohol ordered with them will not be left with anyone who is under 18 years old.
When the product has been delivered by our trusted courier network, it is then the responsibility of the recipient to car for their products.
Flowers orders that are received after 5pm Friday will be delivered the following Monday.
Lily’s Florist™ does not guarantee delivery times.
Whilst Lily’s Florist™ does offer same day delivery of flowers to all parts of Australia there are some situations or exceptions where this may not be possible. This may include, but not necessarily limited to the following reasons:
Lily’s Florist™ has been provided with an incorrect address
There is nobody at the address the courier believes that there is a risk of theft or damage to the flowers – for example, no shade to leave flowers in
The recipients contact number is incorrect
Delivery Times – Metropolitan & Large Regional Areas
Lily’s Florist™ offers a same day delivery flower service. If you order before 2pm the day you want them delivered, Lily’s Florist™ guarantees that your flowers will be delivered before 5pm to a business address, and 6pm to a private residence.
Country – mainly rural areas
Lily’s Florist™ cannot guarantee orders will be delivered, same day, to rural areas. Those flower orders that cannot be delivered same day, will be delivered the following day.
Extra delivery charges will apply or exceptions to same day delivery when:
A delivery for flowers falls out of our usual network of florists
Our couriers have attempted to deliver flowers but were not able to leave them, or the wrong address was given by the sender, ending up with a second delivery
Incomplete or incorrect recipients number was given
Our courier deems that there is a security risk to leaving flowers, be it animals, no shade, or theft
Confirmation Of Order
Once an order has been placed with Lily’s Florist™ it is the responsibility of the customer to ensure the details given are correct, this can be done with the order confirmation email sent, or by logging into your account. This order confirmation also becomes a tax invoice.
Order Cancellations & Changes
Whilst we do offer a same day delivery service of flowers we do expect that if you need to change details within an order you do so within a reasonable time frame.
Order cancellations will only be accepted if the order has not left the member florists business address.
We accept payment by Visa, Mastercard, American Express and PayPal
Lily’s Florist™ requires that customers pay a reasonable surcharge for paying with credit cards and PayPal. Those surcharges are as follows:
• Visa 1%
• Mastercard 1%
• American Express 3%
• PayPal 1.5%
Thee surcharges are also viewable during the purchase process.